Privacy Policy

Effective date: 27 August 2026

HD Pools ("HD Pools", "we", "us" or "our") operates the website www.hdpools.com.au (the "Website").

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our Website, contact us, request a quote or engage us in relation to pool design, approvals, construction or related services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

Information We Collect

The personal information we collect depends on how you interact with us and may include:

your name, email address, telephone number and residential or postal address;
the address and details of the property where you are considering or undertaking pool works;
project information, including plans, surveys, photographs, site conditions, design preferences, budgets and proposed timeframes;
records of enquiries, quotations, contracts, payments and correspondence;
information you provide through our Website, social-media pages, advertising forms, telephone calls, emails or meetings;
your marketing and communication preferences; and
technical information such as your IP address, browser type, device information, pages viewed, time spent on the Website and referring website.

If you do not provide information that we reasonably require, we may be unable to respond to your enquiry, prepare an accurate quotation or provide the requested services.

How We Collect Information

We generally collect personal information directly from you when you:

complete an online enquiry or lead form;
request a consultation or quotation;
speak with us by telephone or in person;
communicate with us by email, text message or social media;
provide project documents, photographs or property details; or
enter into an agreement with us.

We may also receive information from third parties involved in your project, such as designers, architects, engineers, surveyors, certifiers, consultants, builders, tradespeople, suppliers or referral partners, where it is lawful and reasonably necessary for us to do so.

How We Use Your Information

We may use your personal information to:

respond to enquiries and arrange consultations or site visits;
assess your proposed pool project and prepare designs, budgets or quotations;
provide pool design, approval, construction and related services;
communicate with you about your project, contract, payments or service updates;
coordinate work with consultants, certifiers, tradespeople and suppliers;
manage our business records, accounts, insurance and legal obligations;
operate, maintain, secure and improve our Website and services;
understand how people use our Website and advertising;
prevent fraud, misuse or technical issues; and
send relevant news, offers or marketing communications where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us directly. We may still send you essential communications relating to an enquiry, quotation, contract or current project.

Cookies and Website Analytics

Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website activity, improve performance and measure advertising effectiveness.

A cookie is a small data file stored on your device. You can adjust your browser settings to refuse or delete cookies. Some parts of the Website may not operate properly if cookies are disabled.

Depending on the services used on our Website, information may also be collected through analytics, advertising pixels, tags and similar technologies provided by third parties.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

our employees, contractors and authorised representatives;
architects, designers, engineers, surveyors, certifiers, consultants, tradespeople, subcontractors and suppliers involved in your project;
website hosts, cloud-storage providers, customer-management systems, email providers, payment providers, analytics services and marketing platforms;
insurers, accountants, lawyers and other professional advisers;
government agencies, councils, regulators, courts or law-enforcement bodies where required or authorised by law; or
a purchaser or successor if all or part of our business is sold, transferred or restructured.

We only disclose information for a legitimate business purpose, with your consent, or where required or permitted by law.

Overseas Storage and Disclosure

Some service providers we use may store or process information outside Australia. Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately. However, the countries in which information may be processed can vary depending on the technology and service providers we use.

Data Security and Retention

We take reasonable administrative, technical and physical measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

No internet transmission or electronic-storage method is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our business or to meet legal, accounting, insurance and contractual requirements. When information is no longer required, we take reasonable steps to delete it or make it anonymous.

Accessing or Correcting Your Information

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date. We will respond within a reasonable period and may need to verify your identity before processing the request.

In some circumstances, the law may permit us to refuse access or correction. If this occurs, we will generally explain the reason unless we are legally prevented from doing so.

Third-Party Websites

Our Website may contain links to websites or services operated by third parties. We do not control those third parties and are not responsible for their content, security or privacy practices. We recommend reviewing the privacy policy of any third-party website you visit.

Children's Privacy

Our Website and services are not directed to children under 18. We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove it.

Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below. Please provide enough information for us to understand and investigate the matter. We will acknowledge and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, service providers or legal obligations. The latest version will be published on this page with the updated effective date.

For questions, access or correction requests, or privacy complaints, contact:

Website: www.hdpools.com.au
Email: [info@hd_pools.com.au]

Address: [insert business or postal address, if you want it published]